Support & Ongoing Website Management
Every new website comes with 1 month telephone and email support as standard. Our annual packages can extend this support to 12 months and also can also include website content management service (eg. entering content, formatting text and cropping or resizing images).
10 hour Package:
€500 — covers 10 hours; additional hours charged at €50/hour
All annual subscribers to our 10 hour package will receive a maximum of 10 hours website support, with any additional time charged at €50/hour, instead of our usual €80 hourly rate.
20 hour package:
€700 — covers 20 hours; additional hours charged at €35/hour
All annual subscribers to our 20 hour package will receive a maximum of 20 hours website support, with any additional time charged at €35/hour, instead of our usual €80 hourly rate.
These are not IT support packages. They relate directly to the website content only. eg. they do not cover email or computer issues.
Any larger projects, separate projects or new functionality will be charged at our usual hourly rate, or quoted for in advance.
As we do not provide hosting or domain name registrations, these do not cover any hosting-related issues or guarantees of uptime (and domain renewals are through your domain provider).
Time does not roll-over past 12 months. The annual fee is charged at the beginning of the contract, and is non-refundable regardless of time actually used during the year.