Ongoing Support Package
Every new website comes with 1 month telephone and email support as standard. After that, instead of expensive retainers or annual support contracts, we offer 10hr support bundles at a reduced hourly rate, which means only paying for the time you actually use.
10 hour package:
For €600 your website will be credited with 10 hours of support.
(€60 per hour, instead of our usual €80 hourly rate)
As well as a reduced rate, the support package reduces our minimum charge for any request from 1hr to just 15 minutes.
Each bundle is valid for 24 months and the support time can be used for any work related to the website, including content and design updates.
As we are not an IT support company, this does not cover email or computer issues, it relates directly to the website. As we do not provide hosting, this does not cover any hosting-related issues or guarantees of uptime.